Privacy Policy & Refund Policy

We collect personal information from you, including information about your:

• name
• contact information
• location
• interactions with us
• billing or purchase information

We collect your personal information in order to:

• contact you or provide our service

Providing some information is optional. If you choose not to enter contact information, we'll be unable to contact you regarding our service.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@connecthealing.co.nz.

Cancellation, Rescheduling & Refund Policy

All appointments are reserved specifically for you. We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made more than 24 hours before your appointment:
Your payment will be transferred to a new appointment date and time. Payments are non-refundable for change-of-mind cancellations.

Cancellations made within 24 hours of your appointment:
Late cancellations may result in the booking payment being forfeited and a new payment being required to make another appointment.

No-shows:
If you do not attend your scheduled appointment and have not contacted us beforehand, your booking payment will be forfeited.

Rescheduling:
Where sufficient notice is provided, your booking payment will be transferred to another available appointment date and time.

If Connect Healing cancels your appointment:
You will be offered the option to reschedule your appointment.

We understand that emergencies and unexpected circumstances can occur. Please contact us as soon as possible if something outside your control affects your appointment, and we will consider these situations individually.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.

Appointments not kept

We are a book only business, we have staff onboard for these appointments only. If you do not show for your booked appointment without explanations as to why, you will be recharged $25.